Warranty

We are a retailer, not a manufacturer. That shapes everything on this page, so here is the honest version of who covers what.

Who warrants what we sell

We do not make the miniatures, games or accessories we stock, so the warranty on any product is the manufacturer's, on their terms and for their stated period. Unless a manufacturer says otherwise, that period starts the day we ship the item to you.

What we handle ourselves

Anything that goes wrong between our shelf and your door is ours to fix, not the manufacturer's:

• The item arrived damaged in transit.
• We sent the wrong item.
• Something was missing from your order.

Tell us within 7 days of delivery, with photos where you can, and we will replace it or refund it, whichever you prefer. We cover the shipping.

Faults inside a sealed box

Miscasts, short shots, warped parts and missing sprues are the manufacturer's to replace, and most of them do it readily. You should not have to work out who to ask on your own. Send us photos and we will tell you exactly who to contact and what they need, or file the claim with them ourselves where we are able to.

What is not covered

Models that have been assembled, primed or painted. Normal wear. Damage from modification, from a drop, or from gluing something the wrong way round. We have all done the last one, and we would rather say so plainly than bury it in a clause.

The legal part

We make no warranty of our own on products we did not manufacture, express or implied, and specifically including the implied warranties of merchantability and fitness for a particular purpose. Those products carry the manufacturer's warranty and nothing beyond it.

Questions

Email info@extraturngames.com and a person will answer.