Shipping & Delivery

Everything below is what actually happens to your order, not a wish list.

How we ship

Orders leave either from us or from our distributor, whichever gets the box to you sooner. We use UPS or USPS wherever possible, and every order gets tracking.

How fast

Most in-stock orders leave the shop within one business day, packed to survive the trip. Orders over $100 ship free, anywhere in the United States.

Orders that include a pre-order

If your order mixes in-stock items with a pre-order, we hold it and ship it complete once the pre-order lands. That way you pay one shipping charge and nothing gets stranded.

Want the in-stock part sooner? Ask and we will split it. Most splits are $5, and we confirm the exact amount with you before anything ships. There is a request form at the bottom of how our pre-orders work.

What your order arrives in

We ship in boxes our team saves from their own deliveries, so your order may turn up in an Amazon box, or one with a supplier's name down the side. It will look like it has been somewhere before, because it has.

Every old label and barcode comes off before ours goes on. Your parcel never leaves here carrying anyone else's name or address, and nothing damaged, crushed, damp, or previously used for food goes out at all.

The box is second-hand. What is inside is not: everything ships new and sealed, packed with void fill. We do it because binning a good box so we can buy a new one is waste we can actually see.

If something arrives damaged

Tell us within 7 days of delivery. Take a couple of photos, send them with a short description to info@extraturngames.com, and we will replace the item or refund it, whichever you would rather have. We cover the shipping either way.

Manufacturer packaging sometimes takes a dent in transit even when the contents are perfect. Tell us anyway and we will work something out.

Questions

Email info@extraturngames.com and a person will answer.